Chief of Strategy & Insights and lead analyst for Travel, Roaming & Wholesale Strategies, Nitin brings over 15 years of experience working with operators, vendors and financial institutions in the mobile and technology industries. Nitin specialises in research, strategy development and the production of cutting-edge market intelligence reports, forecasts and consulting services.Nitin has much experience of conducting ad-hoc research and consultancy projects for leading roaming vendors and telco service providers. He is a regular speaker at industry conferences and is frequently interviewed by the media including the BBC, CNBC and Reuters.

Jon is responsible for all the commercial operations at Kaleido Intelligence, alongside spearheading the company’s sales and marketing activities. Jon has worked with a diverse client base, helping them utilise the power of both syndicated and custom research solutions, including global brands such as Bell Canada, Deutsche Telekom, Gemalto, Infobip, Orange, O2, Sony Mobile, Syniverse, Three and Vodafone, alongside small and medium-sized companies.Jon is a people person, who thrives on helping clients realise the power of market intelligence.

Steffen is Chief of Research at Kaleido Intelligence. He is an experienced data analyst and has authored numerous articles and reports covering IoT and mobile technology strategies. He is the lead analyst for IoT Roaming and Managed Connectivity Services at Kaleido Intelligence.Steffen has vast experience of market sizing and forecasts, alongside leading bespoke consulting services for global technology brands. Steffen is a regular keynote speaker and panellist at technology industry events. 

After 25 years of experience in the sector as a journalist and principal analyst, Nick has become the leading global authority on business messaging. He oversees our industry-defining market forecasts, reports and consultancy services. He has also written strategic industry reports on mobile topics ranging from messaging to unified communications, mobile advertising and premium rate services. An evangelist for business messaging, Nick delivers keynote presentations at major messaging events around the world. His work is extensively covered in the mobile, business, and marketing press, and he is regularly interviewed by the likes of BBC, Bloomberg, The Financial Times, Forbes and CNN.

James brings over a decade of experience directly working in the research sector with Nielsen and Juniper Research. His attention to detail and analytical skills bring new levels of insight to clients.With a particular interest in new technologies, James leads many of Kaleido’s research studies in its connectivity research portfolio.  

Charlotte is a seasoned analyst with nearly a decade of expertise in RCS and its impact on the messaging landscape. Previously at Omdia, she led the firm’s RCS coverage, building industry forecasts and delivering thought leadership. Through her in-depth analysis of RCS, SMS, and messaging apps, she has built a strong track record of providing strategic insights that shape market developments and inform key decision-makers. Beyond messaging, Charlotte has also covered a diverse range of digital media topics, including e-publishing, video gaming, children’s digital media, and film, offering insightful analysis on industry trends and evolution.

Gilbert brings over 20 years of experience working for operators and vendors in the telecommunications sector, giving an immense understanding of the global roaming and interconnect market.Boasting long and successful roles at KPN and iBASIS, Gilbert now spearheads Kaleido’s Consulting services, using real-world expertise combined with Kaleido’s underlying research. 

Scott has over a decade of experience in the messaging industry and has held leadership roles across sales, account management, procurement, operations and strategy. Before joining Mobile Squared, Scott worked for major industry players including S&BTS (Softbank), Tyntec and Mitto.

Recently awarded 3rd place in the Rocco 100 most influential people 2024, Scott is an active member of the wider telecoms community and is a regular contributor to industry publications as well as conferences.

Meet Mina, our Customer Success Manager, whose dynamic approach to connecting people spans continents and platforms alike.With roots in the Mobile Ecosystem, Mina masterfully orchestrates international telco events and partnerships with industry leaders, while bringing creative flair from her background in the creative industries, digital marketing and Client Relations. 

In her role as Digital Marketing Manager at Kaleido, Rebecca is responsible for leading the company’s marketing activities, including copywriting, content creation, analysis, and website management.With 5 years marketing experience across various sectors including financial services and healthcare, she brings a wealth of knowledge to the team.  

Neelashree Mukherjee is a data analyst with a background in M.Sc. Economics and International Trade. With a strong foundation in economic research and statistical analysis, she is passionate about data-driven decision-making and consistently seeks to expand her skills while gaining multi-disciplinary experience in the field of analytics.Neelashree manages Kaleido's Data Hub research and development, across the company’s travel, roaming and connectivity portfolio.

Max is a Market Research Analyst within Kaleido's Roaming & Wholesale Connectivity practice. With a Bachelor of Economic Science in Modern History and Politics at the University of Cardiff and a background in researching and writing on international relations, Max brings energy and commitment into delivering quality analysis and research for Kaleido and our clients.

Windsor is Principal Research Consultant at Kaleido. He has over 20 years of industry experience, delivering consulting projects in the telecoms sector, including bespoke forecasting, due diligence, strategic planning and go-to-market reports. He is responsible for Kaleido’s ongoing research and bringing his expertise to custom research projects.  

Tina brings over 30 years of experience in administrative and marketing roles to Kaleido, including over 10 years in the research sector. In her role as Senior Marketing Executive, Tina is responsible for communications about Kaleido’s industry survey and engagement programmes, alongside proofing Kaleido’s report portfolio. 

Shrey brings over a decade of research experience in the telecommunications, energy and financial services. He has worked with leading brands, including companies affiliated with Standard & Poor’s and Moody’s. At Kaleido, Shrey leads research studies into a mixture of areas across the company’s roaming portfolio. 

Michael is a highly experienced research expert, bringing over 20 years of research experience from both analyst houses and end clients. His experience includes Euromonitor, Save the Children, Carat Global and Dentsu Aegis Network, amongst others. Michael brings his vast expertise and ability to transform research into quality insights to the Kaleido team.