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From AI Insights to Agentic Orchestration: The Future of eSIM Operations
As eSIM adoption accelerates across consumer and IoT services, MNOs face growing complexity across onboarding, customer support, fraud prevention, inventory management, and lifecycle operations.
Generative AI has earned its place here: grounded in your eSIM data, an AI assistant can troubleshoot a failed download, provide self-service data analytics, and automate your eSIM inventory management.
The next shift is towards AI assistants acting on behalf of subscribers: An AI assistant can help a subscriber choose the right connectivity plan and also act on their behalf to activate or manage it. For MNOs, this raises a new question: are their eSIM operations ready for AI agents, and what does it take to get there?
Join our upcoming live webinar with IDEMIA Secure Transactions and Telenor IoT to explore how Data Analytics and Agentic AI help operators move from monitoring and reporting to intelligent, governed orchestration. Practical use cases include:
- Improving eSIM onboarding journeys.
- Augmenting customer support with AI assistance.
- Enabling self-service eSIM analytics
- Automating eSIM inventory management
- Supporting AI assistants acting on behalf of subscribers
The session will show how operator teams can progress from understanding what happened to knowing what to do next, to a future where AI agents coordinate actions across the eSIM lifecycle, securely and under human governance.
What You’ll Learn
- The Growing Complexity of eSIM Operations
Understand why eSIM operations need to evolve as adoption and complexity grow.
- Concrete AI Use Cases Delivering Value Today
See how AI can improve onboarding journeys, augment customer support, enable self-service analytics and automate inventory management.
- AI Assistants Acting on Behalf of Subscribers
See how AI assistants can move from recommending connectivity options to selecting, activating and managing them on behalf of subscribers.
- Towards Orchestration of the Entire eSIM Lifecycle
Discover how Agentic AI could ultimately coordinate actions across the entire eSIM lifecycle.
- Live Q&A
Discuss the opportunities and challenges with industry experts.
All registrants will receive a link to the webinar recording, alongside access to a new industry White Paper building on the insights presented. The White Paper will be launched during the webinar event.
Kaleido Webinars | What to Expect?
Kaleido webinars are designed to inform the industry on the key areas and pertinent issues shaping the future of our industry. Registrants can expect new insights, dialogue from industry experts and views from multiple stakeholders, in a fluid engaging format that allows registrants to ask key questions related to the subject matter.
