meet the team
With over 40 years of industry experience, our expert team are well equipped to
meet your unique research needs.

Nitin Bhas
Chief of Strategy & Insights

Chief of Strategy & Insights and lead analyst for Roaming & Wholesale Strategies, Nitin brings 10+ years of experience working with operators and vendors in the mobile and digital technology industries. Nitin specialises in research, strategy development and the production of cutting-edge market intelligence reports, forecasts and consulting services.

Nitin has much experience of conducting ad-hoc research and consultancy projects for leading roaming vendors and telco service providers. He is a regular speaker at industry conferences and is frequently interviewed by the media including the BBC, CNBC and Reuters.

Jon King
Chief Commercial Officer

Jon is responsible for all the commercial operations at Kaleido Intelligence, alongside spearheading the company’s sales and marketing activities.

Jon has worked with a diverse client base, helping them utilise the power of both syndicated and custom research solutions, including global brands such as Bell Canada, Deutsche Telekom, Gemalto, Infobip, Orange, O2, Sony Mobile, Syniverse, Three and Vodafone, alongside small and medium-sized companies.

Jon is a people person, who thrives on helping clients realise the power of market intelligence.

Steffen Sorrell
Chief of Research

Steffen is Chief of Research at Kaleido Intelligence. He is an experienced data analyst and has authored numerous articles and reports covering IoT and mobile technology strategies. He is the lead analyst for IoT Roaming and Managed Connectivity Services at Kaleido Intelligence.

Steffen has vast experience of market sizing and forecasts, alongside leading bespoke consulting services for global technology brands. Steffen is a regular keynote speaker and panellist at technology industry events.


James Moar
Principal Anaylyst

James brings over a decade of experience directly working in the research sector with Nielsen and Juniper Research. His attention to detail and analytical skills bring new levels of insight to clients.

With a particular interest in new technologies, James leads many of Kaleido’s research studies in its connectivity research portfolio.



Gilbert Relou
Head of Consultancy

Gilbert brings over 20 years of experience working for operators and vendors in the telecommunications sector, giving an immense understanding of the global roaming and interconnect market.

Boasting long and successful roles at KPN and iBASIS, Gilbert now spearheads Kaleido’s Consulting services, using real-world expertise combined with Kaleido’s underlying research.


Ryan Houghton
Expansion & Acquisitions Officer

Ryan has been a consultant across the telecoms, software and SaaS sector for over 15 years, with the vast majority of that time working in partnership with O2 Telefonica.

He has helped manage long standing relationships across the industry while building and maintaining internal teams to help with clients needs.

Alongside this, Ryan has helped implement large software projects to high-end and blue-chip brands such as Capgemini, AWS, Rapid7, Debenhams, Boohoo and Sainsburys.

Dawnn Dinsey
Market Research Analyst

Dawnn is a skilled data analyst with 8 years of specialist sector experience. Her analytical mindset and strong efficiency skills allow for creative solutions to problems. Dawnn has a specific interest in Data Science and constantly aims to further her knowledge and data skills in the field of analytics.

At Kaleido, Dawnn conducts various research studies and forecasts covering retail and wholesale roaming markets, international travel and next-generation roaming services.

Rebecca Clement
Digital Marketing Manager

In her role as Digital Marketing Manager at Kaleido, Rebecca is responsible for leading the company’s marketing activities, including copywriting, content creation, analysis, and website management.

With 5 years marketing experience across various sectors including financial services and healthcare, she brings a wealth of knowledge to the team.



Windsor Holden
Principal Research Consultant

Windsor is Principal Research Consultant at Kaleido. He has over 20 years of industry experience, delivering consulting projects in the telecoms sector, including bespoke forecasting, due diligence, strategic planning and go-to-market reports. He is responsible for Kaleido’s ongoing research and bringing his expertise to custom research projects.



Tina Killock
Senior Marketing Executive

Tina brings over 30 years of experience in administrative and marketing roles to Kaleido, including over 10 years in the research sector. In her role as Senior Marketing Executive, Tina is responsible for communications about Kaleido’s industry survey and engagement programmes, alongside proofing Kaleido’s report portfolio.


Michael Everard
Senior Research Consultant
Michael is a highly experienced research expert, bringing over 20 years of research experience from both analyst houses and end clients. His experience includes Euromonitor, Save the Children, Carat Global and Dentsu Aegis Network, amongst others. Michael brings his vast expertise and ability to transform research into quality insights to the Kaleido team.
Shrey Bhandari
Senior Research Consultant

Shrey brings over a decade of research experience in the telecommunications, energy and financial services. He has worked with leading brands, including companies affiliated with Standard & Poor’s and Moody’s. At Kaleido, Shrey leads research studies into a mixture of areas across the company’s roaming portfolio. 

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