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Quality of Service in Roaming:
The Role of AI in Steering and Optimisation
Real-time insights and intelligent steering are becoming critical to delivering QoS in roaming. AI enables autonomous service optimisation, dynamic clustering to apply tailored steering policies, and anomaly detection to address issues before they affect customers. Our Q3 2025 survey shows that nearly 4 in 10 operators (39%) plan to adopt real-time, quality-based steering within the next year, signalling that QoS-driven roaming is moving from aspiration to expectation.
Join our webinar with TOMIA on October 8th where we’ll showcase how MNOs can optimise new tools to help ensure the best class roaming service QoS for customers. In the webinar, we’ll present insights from more than 75 MNOs worldwide on the need for real-time visibility and their priorities for QoS in roaming. You’ll also hear first-hand from MNOs addressing this topic, utilising Steering of Roaming and AI tools to not only inform but drive actions, shifting from reactive monitoring to proactive optimisation.
What You’ll Learn
- How the Global MNO Community View QoS in Roaming
Learn the perceptions, priorities and requirements needed to drive roaming QoS forward. - Turning Real-Time Insights into Benefits
We’ll map out how new technologies, including intelligent self-monitoring, dynamic clustering and anomaly detection, can enhance customer experience while optimising wholesale costs. - From Discussion to Practicality: How MNOs are Evolving
Hear from MNOs directly on how Steering and AI tools are transforming their roaming business units - Live Q&A
Engage with our live panel and ask your questions to inform your strategy.
All registrants will receive a link to the webinar recording, alongside access to a new industry White Paper building on the insights presented. The White Paper will be launched during the webinar event.
Kaleido Webinars | What to Expect?
Kaleido webinars are designed to inform the industry on the key areas and pertinent issues shaping the future of our industry. Registrants can expect new insights, dialogue from industry experts and views from multiple stakeholders, in a fluid engaging format that allows registrants to ask key questions related to the subject matter.
After the webinar, participants will receive a copy of the webinar presentation, alongside a new White Paper including survey findings from Kaleido’s latest survey. There will also be a chance to answer your questions during panel sessions.
