Research Centre

This new insight report from Kaleido Intelligence examines the evolving role of artificial intelligence across the roaming ecosystem, providing a structured analysis of where AI is delivering measurable value today and where its impact remains emerging. As roaming environments become more complex, driven by 5G SA, IoT, and new commercial models such as travel eSIMs, operators are increasingly turning to AI to improve performance, efficiency, and decision-making.

Kaleido’s comprehensive report provides a detailed evaluation of AI applications across key roaming domains, including:

• Roaming Analytics and QoS Management
• Steering of Roaming
• Roaming Fraud Management
• Signalling Security
• Roaming Testing
• Clearing & Settlement

It assesses how AI is being deployed in practice, the use cases operators are prioritising, and how success is being measured through KPIs such as QoE, detection speed, accuracy, financial performance, and others. It identifies the domains where AI is having a transformative impact, as well as domains where its role is currently more incremental. This enables operators to prioritise investment in areas where AI delivers the strongest return.

This 40-page report provides thorough insights into the practical advantages of artificial intelligence for operators' roaming business units, while also noting limitations that should be taken into account. It provides valuable recommendations to consider when investing in AI-led solutions and innovations.

Readers will receive the following insights:

• Operator survey findings on AI adoption across roaming domains, including priority use cases and expected business value
• Detailed analysis of AI use cases across analytics, steering, security, fraud, testing, and clearing and settlement, supported by industry examples
• KPI frameworks used by MNOs to measure AI success, including performance, operational, and financial metrics
• Comparative impact assessments across domains, highlighting where AI is most transformative and where its impact is more incremental
• A forward-looking view of how AI is expected to evolve within roaming, including implications for investment and operational strategy

Clients with access to our Data Hub will receive full roaming data metrics, including forecasts for 110+ global roaming markets and 222 travel markets, totalling over 500,000 data points.  

Client with access to Kaleido’s Vendor Hub will receive full details on leading roaming analytics and quality management vendors to aid any RFP/RFQs.

Members will be able to access the research directly.

For more information on accessing this research, or having membership access, please contact [email protected]